Policies & legal
Cancellation & Refund Policy
How to change or cancel a booking and how refunds are handled.
Draft — this policy is being finalised and is pending review before launch. It is provided for information and is not yet the final approved version.
Requesting a change or cancellation
To change or cancel a booking, contact our support team with your booking reference. Our operations team processes changes and cancellations.
Refunds
Because no online payment is collected during this pilot, there is no online charge to refund. Any offline payment arrangements are reconciled directly with you.
Supplier or platform cancellations
If a supplier cannot fulfil a confirmed trip, our operations team will try to reassign it or contact you promptly with alternatives.