Policies & legal
Support
How to reach us for help with a quote or booking.
Draft — this policy is being finalised and is pending review before launch. It is provided for information and is not yet the final approved version.
Contacting support
For help with a quote or an existing booking — including changes and cancellations — contact our support team and include your booking reference so we can find your trip quickly.
Response times
We aim to respond to booking-related requests promptly, prioritising trips with an upcoming pickup.